INTERNATIONAL ADMINISTRATIVE SUPPORT AGENCY

Your journey spans
different countries.
Support starts here.

Retirement, disability, unemployment, Swiss occupational pensions and survivors’ pensions. A contact point in Portugal for your international applications.

Free first contact

After our review, you receive a personalised quotation. We proceed only after you accept it.

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Your journey deserves attention.
Over 20 years of experience.

FR FranceCH SwitzerlandPT Portugal
MY CLIENT AREAFICTIONAL EXAMPLE
Everything in order.
One step at a time.
SAMPLE CASE

Retirement application

France · Switzerland

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Request receivedIn progress
▤
Your next steps at a glance

Documents, letters and updates.

→
Sign in to the client area ↗
CLIENT AND AGENCY. EACH WITH THEIR OWN SPACE.

ONE JOURNEY. SEVERAL COUNTRIES.

Where do you need our support?

Choose a country to explore the matters we can assess. Service availability is confirmed with the agency.

SUPPORT FOR DIFFERENT STAGES OF LIFE

What is your
next step?

Choose a topic. In your account, you can explain your situation and follow your request. The service and terms are confirmed before you proceed.

Retirement pension in Portugal

Preparing the application and following up responses from the relevant bodies.

Segurança Social

Contribution records — Portugal

Organising periods of employment and following up missing records.

Segurança Social

Disability benefits

Document organisation and administrative case follow-up.

Unemployment

Help with documents, applications and contacts related to unemployment.

Survivor’s pension

Help with applications and documents following the death of a family member.

Life certificates

When requested by the organisation, we assist with preparation, certification arrangements and submission of the life certificate.

Returning to Portugal

Organising administrative formalities before and after returning.

Documents and correspondence

Help with forms, letters, supporting documents and replies to organisations.

Free initial consultation. After our review, you receive a personalised quotation.

Not sure which to choose? Describe your situation in your client area ↗

PEOPLE COME FIRST

Our team.
The experience you know.

An approachable team. An agency built on more than 20 years of experience from Lurdes Costa.

Lurdes Costa

Founder

Lurdes Costa

More than 20 years supporting international journeys.

Via Emigrante grew from Lurdes Costa’s experience providing administrative support for pensions and benefits connected to other countries. A trusted name, now with a new digital presence to make support simpler.

Office in EsmorizPortugalTemporarily in Paramos, Espinho
20+Years of experience
Free first contact

Also part of Via Emigrante

Catarina Melo

Catarina Melo

Via Emigrante team

Office in Dompierre, FribourgSwitzerland
Lourenço Fernandes

Lourenço Fernandes

Via Emigrante team

Office in EsmorizPortugalTemporarily in Paramos, Espinho
Josselin Fernandes

Josselin Fernandes

Via Emigrante team

Office in Dompierre, FribourgSwitzerland

FROM YOUR FIRST QUESTION TO YOUR NEXT STEP

A clear path.
In your own space.

Proposed workflow to be confirmed with the agency. Decisions and processing times depend on the relevant institutions.

  1. 01

    Free first contact

    Tell us about your situation

  2. 02

    Receive your quotation

    You receive guidance and an individual quotation before deciding.

  3. 03

    Accept the quotation

    Support starts after you accept the scope, price and terms.

  4. 04

    Follow your case

    View letters, requested documents and updates.

EVERYTHING EASIER TO FIND

Fewer questions.
More organisation.

A client area to see what is missing. An agency dashboard to manage the work and share the right documents.

✓ Requests✓ Letters and files✓ Missing documents✓ Messages
Preview with fictional data. Accounts and permissions are simulated.
My case follow-up● DEMO
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Case documentsLetters and files, linked to the right case.
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!
What you still need to provideA clear list of requested documents.
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Contact with the agencyMessages linked to each case.
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A PERSONAL SPACE. A CLEARER PATH.

BEFORE YOU START

Do you have
any questions?

In France, are corrections completed in 2–4 weeks?+

The 2–4 weeks are an estimate for preparing applications after complete documents are received and the quotation is accepted. Responses and completion then depend on the organisations and may take several months.

Are requests made through an account?+

Yes. Create an account or sign in to start requests, upload documents and follow progress. If the agency already created your record, you will receive a personal activation link.

How much does the service cost?+

After assessment, you receive guidance, the required document list and a quotation. Work starts only after you accept the terms.

How will I know which documents are missing?+

Your account shows requested, submitted and approved documents. Email notifications prompt you to check updates in your account.

Can I have more than one request?+

Yes. You can follow several requests in one account, with documents, messages and a quotation for each case.

YOUR NEXT STEP STARTS WITH YOU

Let’s look at
your journey.

Book a free consultation ↗Create an account and start a request ↗
OFFICE IN SWITZERLANDDompierre, Fribourg

Catarina Melo · Josselin Fernandes

OFFICE IN PORTUGALEsmoriz

Temporarily in Paramos, Espinho

Rua dos Loureiros, 585
4500-515 Espinho · Paramos
Portugal

Lurdes Costa · Lourenço Fernandes

PHONE · PORTUGAL+351 914 240 142

Please call during opening hours.

EMAILinfo@viaemigrante.com
Portugal office opening hours

Tuesday to Thursday
09h00–12h00 · 13h00–17h00

Friday
09h00–12h00

Closed on Monday, Saturday and Sunday.

Mainland Portugal time
SERVICE ARRANGEMENTSBy appointment only

By appointment through the online calendar